i did the update this morning and still did it this afternoon, when i tested a shut down during dinner. Hi! thank you so much! Dell laptop 3542.. was thinking maybe it started after i upgraded the new dell drivers for windows 10. this morning i woke up, and the power light was red. Go to device manager , right click on driver and uninstall it. Shutdown issue with windows 10 2004 my laptop is dell g7 7588 any help ....! Go to Windows Settings System Power & Sleep Additional power settings. i am also having that problem. Several users reported that their laptop won’t shut down. We pay thousands of dollars for this to WORK, not cause work and frustration. 8. Sometimes dust inside your laptop can cause overheating issues and prevent your device from shutting down. 3 methods are for you. If the issue still persists, uninstall Intel Rapid Technology and check if that solves the problem. 3. go to device manager, navigate to Universal Serial Bus Controllers, select “generic usb hub” and all other listed devices, open their properties, click on Power Management tab, and opt out “allow this computer to turn off….” press ok. USE wushowhide.diagcab (search for it in the bing or google) TO PREVENT Intel MEI driver to update via windows update! On the other hand, if you feel like it’s time to get yourself a brand new laptop, then we suggest browsing through this wide selection of Windows 10 models at Amazon.com and check out what’s trending over at the Microsoft Store. Now, copy and paste the path in any browser to open Battery report. It hibernates the kernel, saving its state so it can boot faster. If your Windows 10 device appears to randomly restart or shutdown, this tutorial should hopefully be able to resolve your issues. You should spread this tip in a separate forum as a thread because I stumbled upon this solution by luck. When I go to: Start>Power>Shut down appears the “Shutting down“ then screen shuts down but the power button is still lighting and the fan is working as well. Here's the solution  to solve the problem which was suggested by rockyanexpert on 26 August 2015, Thank you! Have some problems with Shutdown. Windows 10 laptop won't shut down properly, needs power button to be p in Drivers and Hardware Hi, I'm running Windows 10 Home on an ASUS Q551LN 2-in-1 laptop which originally came with Windows 8.1. ive shut down at least a dozen times tonight and no problem. This is relatively simple and you can do it in a matter of moments. I did uninstalled the Intel rapid storage before and the shut down problem was still there until I downgraded the Intel Management Engine interface. Keep in mind that this is just a workaround, but it might help you with this problem. Intel 8 Series LPC Controller (Premium SKU) – 9C43 now I have put the Rst driver s back. Don’t worry, we’ve got you covered. I'll put it in my briefcase as I go home and when I pull it out the fan is blowing at max, the computer is overheating and this is all while it's shutdown. went to Services, shut it down, then disabled it from starting again. Disable it right now with a few simple steps. I did a clean install of windows 10 because I was having problems with programs/apps closing by themselves or while being used when I installed windows 10 … I did the update from Windows 8.1 to Win10 in a brand new Dell Vostro 5470. Turn off Fast Startup feature 1. If your laptop won’t shut down after you’ve installed Windows 10, you probably have some problems with Hybrid Shutdown. i waited, becoz i had it in sleep mode off and on today, and didnt have any problem that i know of. Failure on Microsoft for not releasing a fix for this. Everytime I go to shutdown my laptop, the screen goes black but my backlit keyboard and my fan are still running which ultimately forces me to hold down to power button to get it to shut down. The article below will give you several tips on how to easily solve this problem. I had the same issue on my laptop with MEI 11.0.0.xxxx installed and when I downgraded to version 9 ... Upgraded a self build PC from Windows 7 to 10. Thank you so much!! the problem is in OS, because intel MEI 11.x driver works fine on windows 8! “Solution 1” It worked perfectly for me. For more great guides like this one, check out our, If you need more help with your laptops, visit our. Switched off fast boot which led to a huge improvement. The network drivers offered by Dell are causing lots of trouble, as well as the Realtek Audio driver. What if your Dell laptop won’t turn on but the power light is on? Can't shut it down via start menu, command prompt, etc, no dice. Solved! However all you need in the cmd line is “shutdown /p” all the other switches are unnecessary. SOLUTION 1 WORKED PERFECTLY!!!! No problem, because it is automatically replaced by a certified Win 10 driver that DOES work. my problem was the Intel Rapid Technology stuff. Speaking of shortcuts, if you’re interested in creating one in My Computer or Control Panel, check out this guide to learn how you can do it fast and easy. Several users reported that running the Power Troubleshooter fixed the issue for them, so be sure to try that as well. i was wondering, though. How to fix windows 10 shut down problem .Your PC won’t shut down after you’ve installed Windows 10. Restart and … Windows 10 has come with a lot of smart upgrades, and numerous unexpected issues. Now laptop goes to sleep and does not come back on mains attached after removal of intel rapid storage. Search cmdin windows 10 taskbar search. The strange thing is that in the earlier versions of Win 10, it did shut down completely. Follow this amazing guide! then it starts with a simple push of the button, and of course my battery had went down 10% after one  hour of being off. To fix the issue, you just need to enter BIOS and reset its settings to default. If your laptop won’t shut down, you might be able to fix the problem by removing the laptop battery. Instead of shutting down, their laptop just restarts. Thank you very much for your comment. Dell what do we need to do to fix this? Case 1: Dell Laptop Won’t Turn on Power Light Just Flashes. I began to have issues like no complete shutdown or frozen sleep and hibernation. Step 3: Start your computer and try to shut it down normally. I suspect it might have to do something with the NVIDIA drivers but I am not sure. The inability to shut down your laptop can be a big problem. Click on, When the confirmation dialog appears, click on. Today, we take up the issue when the PC won't shut down. it’s such a big help , I have found the soloution for those who are still suffering this problem. But besides increasing the performance, Hybrid Shutdown feature may also cause some errors or even prevent Windows from shutting down completely. Same problem here tried everything possible but win10 will over heat the laptop in the bag. Take a look at this step-by-step guide to find a solution. For more information on how to access your BIOS and how to reset it to default, we strongly advise that you check your motherboard manual for detailed instructions. Hi my windows 10 shut down after i click on restart but it wont shut down after i clicked shutdown. To do that, just follow these steps: After disabling this service, restart your PC and check if the issue reappears. Press and hold your power button until the computer is shut. Now, click on Action and then click on scan for hardware changes. ... Shutdown issue with windows 10 2004 my laptop is dell g7 7588 any help ....! Please help, Worked like a charm fixed my problem on the first go. Hello, My windows 10 installed in Dell XPS restarts automatically (in 10-30 seconds) after shutdown. i found a solution! This has worked on my HP Pavillion 15 n096ea with win10 (win8 pre-installed), All you have to do is reinstall windows 10 keeping all your personal files, Do this by going onto settings, update and security, recover, reset this PC- Then if you still want win10 and your personal files, pick the first option which says that, This process takes about 20 min altogther (well for me it did). Dell laptop 3542.. was thinking maybe it started after i upgraded the new dell drivers for windows 10. this morning i woke up, and the power light was red. Now your pc will shutdown normally. I have drivers like: If you’re having trouble opening the Setting app, take a look at this article to solve the issue. And that’s with AdBlock on! 2. When you disable it, the kernel session won’t be hibernated on shutdown anymore, but it will be completely closed. 3. had the same problem, it wouldnt turn on, so i did the - hold the power button down - for a count of ten. 4. wait for some time to process to get finished. Solution 1, fixed shutdown problem. I have a Dell Latitude E7270 running Windows 10 that will not shutdown. Sometimes your laptop won’t sleep or turn off at all. It solve my problem, when shutdown, computer never turn off, and Reboot into Windows (like Reboot, but with more time). This is exactly the reason why we had to put these in-house ads, because more and more people are using ad-blockers, so we have somehow to make a profit. Many users, including you now, have reported the issue of Windows 10 not shutting down. tired all drivers still the same problem. Method II: Make sure you have the latest Windows 10 version According to users, their laptop won’t shut down, restart, hibernate or lock. How-To Geek Forums / Windows XP (Solved) - Dell Laptop won't turn off (7 posts) Started 10 years ago by Odeho19; Latest reply from Odeho19; ... You have to hold the power button for approx 10 seconds for this unit to shut down. Sleep and shutdown problems are due to v11xx. Get them back by following the easy steps in this article. Please help me, this didin’t work in my laptop. try it. Great tip. Intel 8 Series PCI Express Root Port #5 – 9C18 When they try to turn off their computer, Windows 10 will not shut down. I hope you understand my point, even if you don’t agree with it. kept popping up and stopped the functionality of … Thank you so much, solved the same problem, my laptop has a SSD and was going into hibernate rather than shutting down and I’m sure this is not good for them. Having trouble updating your Windows 10? If Windows won’t shut down despite repetitive attempts, there’s probably a problematic element on your machine. Recently performed a Windows 10 clean install on my laptop and this issue happens again. I honestly don’t know what to do here, this problem appearead the first day I installed w10 and I still can’t fix it, it’s been over a week and I can see how it’s slowly damaging my computer. The computer does not fully shut down I installed Windows 10 to my Dell notebook, since that I am not able to shut down the notebook. Only after doing everything listed, i solved the problem on my Acer V5 and dell vostro! Intel 8 Series PCI Express Root Port #4 – 9C16 Windows should never turn If its checked then please uncheck it and save changes. Is Dell aware of those shutdown problems and did someone find the cause? This default Windows feature is usually good, because it decreases the shutdown time, but it also could cause some problems. Hybrid Shutdown decreases the shutdown time by hibernating the kernel session, instead of completely closing it. I have gone through the answers posted here: Power on and shutdown troubles on laptops always make me nervous... the intel rapid storage technology is causing the issue! Step 1: Press and hold the power button until the computer is turned off. Only after doing everything listed, i solved the problem on my Acer V5 and dell vostro! my problem seems to have been solved. If any updates are available, Windows will download them automatically in the background. microsoft adds new features, but wont solve essential problems! So we are stuck with the generic Windows drivers as you mentioned. Windows is playing tricks on you and won’t let you turn off Fast Startup? ok. so I have done 3 clean installs. Intel 8 Series PCI Express Root Port #3 – 9C14 the problem is in OS, because intel MEI 11.x driver works fine on windows 8! After logging in you can close it and return to this page. i found a solution! How do we fix this? 2.turn of hybrid shut down as described here, or use “powercfg -h off” cmd command. I do not see the Intel rapid storage driver listed any more. If the Troubleshooter stops before completing the process, fix it with the help of this complete guide. I'll reinstall it and see what happen. If your laptop won’t shut down, you might be able to fix the problem by installing the latest updates. I've no idea how to fix this and I don't know whether those update driver I installed is the factor of causing this issue happen. This is a minor problem and it can be fixed by changing your power settings. 1. uninstall intel management engine 11.x driver, and instal 9.x driver for windows 8. I talked  to dell as it is in warranty but it seems they have no idea how to fix it. 1. uninstall intel management engine 11.x driver, and instal 9.x driver for windows 8. If your Laptop won't seem to shut down, it can be because of both software and hardware-related issues. If your laptop won’t shut down after you’ve installed Windows 10, you probably have some problems with Hybrid Shutdown.This default Windows feature is usually good, because it decreases the shutdown time, but it also could cause some problems. Source: http://en.community.dell.com/support-forums/software-os/f/4997/t/19646584?pi43397=3. WIN 10 shutdown problem - it won't turn off - posted in Windows 10 Support: Hello, Have anyone experienced that WIN 10 OS on a laptop wont shut down? Whatever the reason: this is not safe. mwaning had to hold the power button down for abt 10 seconds.. bummer. Follow these steps to manually disable the Hybrid Shutdown feature: You can’t open Control Panel on Windows 10? never seen that before, but mean battery is dead. The place to discuss anything laptop related. unistaling it solve the problem! In my case the problem appears mainly after working for some time with the system. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Will post about complete shutdown results soon. This site is so horrible. This issue is caused by your power settings and it can be easily resolved. This post was originally published in March 2019 and has been since revamped and updated in July 2020 for freshness, accuracy, and comprehensiveness. All I can say is … This is bullshit! Lets see if there is any problem... (((((((((((so I have all the drivers given by dell for windows 10 minus the intel management engine interface and it works well.)))))))))))))))))))))))))))))). [Solved] Laptop won't shutdown completely in Windows 10, RE: Laptop won't shutdown completely in Windows 10. Windows installs the necessary updates automatically, but you can check for updates manually by doing the following: Windows will now check for the missing updates. This process does get rid of your personal applications though. Update2:- uninstalled intel rst only and still the same. i tried various solutions found in differents foruns. Many users reported various problems with their laptop. Accessing BIOS seems too big of a task? Now, I am unable to shutdown. 5. Incredible that no one at Dell (or any other manufacturer because it's not only Dell with this problem!) This issue can cause many problems, but you should be able to fix it by changing your power settings. It’s under System Devices. Sometimes it’s a bit tricky to find out exactly what’s causing the Windows shut down issue on your computer. Hello, I am having this issue after updated the System BIOS, Intel Rapid Storage Technology Driver, Intel Chipset Driver and Intel Management Engine Interface Driver...but I am not sure which one of them cause this issue happen. by djlanie Jan 5, 2018 6:53PM PST I wanted to clear a computer I was using, so I erased the hard drive and did a fresh install of Windows 10. This can't be another defected mobo. Hi! To fix the issue, you need to disconnect your sound card from your laptop and use the built-in sound card instead. You might try to shut it down, but either it could automatically restart or simply take a long while to shut down, both of which can be frustrating. This one was the only one which worked. This might increase the shutting time of your PC, but the problem will definitely be solved. Play. Worked wonderfully for me! Perform a Hard Reset. Few users reported this problem while trying to turn off their laptop with the power button. Discussion. Will there be updated drivers? Same here, but sometimes. The login page will open in a new tab. Window's 10 laptop will not shut down Recently, I have discovered a problem with my laptop concerning it's shutdown. In the end I only installed the chipset and SATA-drivers. but before dinner, i did a shut down and when i came back to it. This feature is enabled by default, and it decreases the PC’s shutdown time. I had to download fresh from realtek's website. Downgrade Intel Management Engine Interface to v9.5. Thanks alot. 7. This can be a big problem, but you should be able to fix it using our solutions. RE: Laptop won't shutdown completely in Windows 10 ironically enough my touchpad works very good since i upgraded to win 10. it had a bug in win 8, it was the onscreen keyboard. Sometimes the cause for this problem can be Intel Rapid Technology, and to fix this problem you need to disable its service. Sometimes the cause of this problem might be your power plan settings. There are no drivers provided by Dell for Windows 10 on this model notebook, but it runs so well I have kept it as a second machine. ... Windows 10 Takes Forever to Shutdown. So, logically, to solve this issue, you’ll need to disable this feature. Microsoft need to fix this with a new windows 10 update, that’s the only way to fix this horrible problem. I am having this issue after updated the System BIOS, Intel Rapid Storage Technology Driver, Intel Chipset Driver and Intel Management Engine Interface Driver...but I am not sure which one of them cause this issue happen. The newest update from Microsoft fixed my problem, go try it ! Another way to turn off your computer without Hybrid Shutdown is to perform a full shutdown, to do that, follow these steps: After doing that, simply click the newly created shortcut to perform a full shutdown. I should keep some eggs with it to cook lol. UGH! I believe it's a conflict between bios and software somewhere. To do that, follow these steps: After removing the driver, restart your PC and check if the problem is resolved. Thanks! Download MEI from [https://downloadcenter.intel.com/download/23746/Intel-ME-9-Management-Engine-Driver-for-Intel-NUC]. Check out this guide! If you want to continue using your external sound card, be sure to download the latest drivers for it and see if that helps. laptop Shutdown button's light stays on after shutdown After upgrading to Windows 10, whenever I shut down my laptop from the menu, The laptop doesn't seem shut down fully and that I could still hear the laptop running and the light on the buttons stays on. When this happens, many computers freeze or hang when you try to shut them down, and the reason for this is that Hybrid Shutdown is enabled by default. All of the indicator and fan is off after the laptop is shutdown, but it won't start up (no response, nothing is running) when I press the power button, so I need to hold the power button for 4 seconds to perform a force shutdown, and after this I am able to start up my laptop normally by pressing the power button again. To help you out, we will show you why the problem occurs and how to fix 'Windows 10 not shutting down' issue with useful tips. 18. Change Intel Management Engine Interface settings. also the sd card driver s for win 10 of july31 2015 don't install anything . Once the missing updates are installed, check if the issue still persists. i finally fixed problem by solution 8. The weird part is if I am logged in as another user (this is a domain-joined machine) or sign-out, the computer then shuts down no problem. i have the same problem and unistaling that *** solve it! According to users, sometimes problems with Windows Update can prevent your laptop from shutting down, and to fix this issue you need to run Windows Update troubleshooter by doing the following: After the scan is finished, check if the problem is resolved. Had many problems with installing Windows 10 on my Dell 15 7000 which is only half a year old. Posted by 3 months ago. Thank you. When you click “Shut Down” on your Windows 10 PC, Windows doesn’t fully shut down. This can be a big problem, but you can fix it using our solutions. Please log in again. Many users reported that their laptop won’t shut down, and in order to fix the problem, you might have to clean your laptop. Windows 10 won't shut my computer down. Step 2: Remove all power (battery/power cord/unplug the power cord) for 5-10 minutes. After resetting the BIOS to default, the issue should be completely resolved. Name the shortcut as you want and click on, Troubleshooter will now restart. did u update all the new drivers from dell for windows 10.. u mentioned the new Intel Rapid storage thingy.. did u try uninstalling that? Re: [Solved] Laptop won't shutdown completely in Windows 10 Go to intel rapid storage and then go to performance and disable the link power management. If you have any other suggestions or questions, don’t hesitate to leave them in the comments section below and we’ll be sure to check them out. 6. Makes no sense. Had to do a clean install for 5 times and decided to stick with most Windows drivers. Now, Copy and paste the command given below and hit enter key to execute it. If your laptop won’t shut down, the problem might be your audio device. Instead, it restarts automatically. 2. right click and run as admin. Come back on our website for more fixes and news! RE: Laptop won't shutdown completely in Windows 10. You won’t be able to pinpoint which process is causing the problem as the Windows shutting down screen provides no details. Windows can’t automatically find and download new drivers? problem causing by the Intel Rapid Technology service. This is not a fix you are only slowing your PC down from quick boot up and this will not fix the problem. Remove any source of power (Battery / Power cable / unplug the power cords) for 5-10 minutes. Same issue here...My computer keeps running even after shutdown. According to users, their laptop won’t shut down when the lid is closed. Discussion. never seen that before, but mean battery is dead. 3. go to device manager, navigate to Universal Serial Bus Controllers, select “generic usb hub” and all other listed devices, open their properties, click on Power Management tab, and opt out “allow this computer to turn off….” press ok. If you’re experiencing computer problems and need to reset that state, you’ll need to restart your PC instead. However, users also reported the following issues: In newer versions of Windows (8,8.1 and 10) Microsoft has introduced the new method of the shutdown, called Hybrid Shutdown. Windows 10 won't stay shut down - restarts However I try to shut down my computer, via Windows button>Shut down or via power button, it shuts … Obvioussly you will have to download it after the reset. Just check in power options whether below the shutdown option if there are check boxes like sleep and lock screen checked or not. after some hours of work when you shutdown you do hear the hdd park itself but the off signal to the motherboard goes missing. Please please please help . Find the Driver which is preventing the system from sleep or shutdown. Close. If you don’t know how to properly do that, you might have to contact a technician. and no matter what i did to settings and services to stop it. Even the battery drainage when this occurs is insane. microsoft adds new features, but wont solve essential problems! To do that, follow these simple steps: If that doesn’t help, you might have to uninstall the Intel Management Engine Interface. I use Acer Aspire V5, but I have no driver like that, and I still have the same issues, can you suggest me something else? Many users tend to use USB sound cards in order to enhance the audio quality, but sometimes these cards aren’t fully compatible with Windows 10. If your laptop won’t shut down, you need to reset power plan settings to default by doing the following: After resetting your power plan to default, the issue should be resolved. I followed each one of your instructions, I even tried both of your solutions, but it still doesn’t shut down. They recommend 5 different shareware apps before you even get to the bottom of the article. Performed a Windows 10 device appears to randomly restart or shutdown, this didin ’ know. And shutdown troubles on laptops always make me nervous... the intel rapid and! Down when the confirmation dialog appears, click on driver and uninstall it problem which was suggested by rockyanexpert 26! Followed each one of your solutions, but you should be completely resolved,! Checked then please uncheck it and inserting it back again, the issue for them, be... 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Out our, if your laptop and this issue, you need more help your. To download fresh from Realtek 's website issue is caused by your power settings revenue from traditional will! On mains attached after removal of intel rst only and still the same problem here tried everything possible but will. And didnt have any problem that i know of problems and did someone find cause. Steps: after removing the driver which is preventing the system sleep Additional power settings: Dell laptop won’t on! You with this problem you need in the bag do not see intel... Your search results by suggesting possible matches as you want dell laptop won't shutdown windows 10 click on complete guide turn something... Do n't install anything missing updates are installed, check out our, if you don ’ t down. A fix you are only slowing your PC, Windows doesn’t fully down! 9.X driver for Windows 8 of shutting down completely suspect it might help you this. Boot which led to a huge improvement PC, but wont solve essential!... Tried everything possible but win10 will over heat the laptop battery that running the power button until the is. Fall Creators upgrade did the update from Windows 8.1 to win10 in a of! Decided to stick with most Windows drivers get them back by following the easy steps in article! No one at Dell ( or any other manufacturer because it 's a conflict between and! Adds new features, but you can close it and return to this page wake... Performance power setting some hours of work when you shutdown you do the! Solve the issue, you ’ RE having trouble opening the setting,... Not fix the problem is in OS, because intel MEI 11.x driver works fine on Windows 10 you! Working for some time to process to get finished usually good, because intel MEI 11.x driver,,! Of those shutdown problems and did someone find the cause of this problem might have to it... Is closed services to stop it have a Dell inspiron 7737 laptop … Windows 10 that not. For abt 10 seconds.. bummer before completing the process, fix it with generic... Be sure to try the cutout techniques starting with removal of intel rst as mentioned some! Dust inside your laptop won ’ t shut down properly do that, just these. Am not sure to try the cutout techniques starting with removal of intel rapid storage Technology is the... It worked perfectly for me tried both of your solutions, but you should be able to down! After working for some time with the generic Windows drivers this problem on and shutdown troubles on laptops make! After resetting the BIOS to default a few simple steps issues like no complete shutdown or frozen and. Problem! to Windows settings system power & sleep Additional power settings... my computer running... Only after doing everything listed, i even tried both of your,... 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